Managing your small business reputation, part 2

For starters, let me say, I get it; It’s not that small business owners don’t appreciate social media, most just don’t know where to begin. In managing your small business reputation, part 1 I shared with you a situation I encountered with a business owner regarding their business reputation. My goal today is not to [...]

Managing your small business reputation – Part 1

I spoke to a business owner recently about a negative comment I found about them on Foursquare. I didn’t notice a reply from the business and wondered if they were aware. Turns out they weren’t, but their reply to my discovery intrigued me:

“People are going to say things. I can’t worry about that.”

Unaddressed gripes can fester and mature into rumors and uninformed negative opinions that ruin an otherwise good business reputation.